Shipping policy
SHIPPING POLICY
Processing Times
All orders are processed within [1–3 business days] after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Times
We offer shipping within [insert countries or regions, e.g., Italy and the European Union].
Shipping costs are calculated at checkout and vary depending on the destination and shipping method chosen.
Estimated delivery times:
- Italy: 2–5 business days
- EU countries: 3–7 business days
- Rest of the world: [insert estimate or state if not available]
Please note that these are only estimates and may vary depending on the carrier and destination.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. viviaresort is not responsible for delays due to customs.
Shipping Issues
We are not responsible for delays caused by the shipping carrier or events outside of our control (such as weather, strikes, etc.).
If your order is significantly delayed or lost, please contact us at [insert email], and we will do our best to assist you.
Incorrect Address
Please double-check your shipping address before placing the order. viviaresort is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.